Cluster Groups, Conference & Events Planning Coördinator - The Hague

Are you an organizational talent with a passion for hospitality and creating unforgettable events?
Do you enjoy bringing all the details together and making sure everything runs smoothly from the first conversation until the final goodbye? Then the position of G,C&E Planning Coordinator might be the perfect next step for you.

As G,C&E Planning Coordinator, you will be part of our Groups, Conference & Events (GC&E) team, working for our three cluster hotels in the Netherlands. In this dynamic role, you are responsible for the planning and coordination of a wide variety of meetings, group stays and events.

From the moment an event is confirmed, you become an important point of contact for our clients. You listen to their wishes, translate these into detailed event arrangements and work closely with the operational teams to ensure every detail is taken care of.

With your eye for detail, commercial mindset and passion for hospitality, you make sure our clients and guests receive excellent service while also identifying opportunities to make their event even more successful.

Are you ready to combine your passion for events with your organizational skills in an international hotel environment? We look forward to welcoming you to our GC&E team!

What will you be doing?

• Planning, coordinating and organizing meetings, group stays, conferences and events.

• Acting as an important point of contact for clients throughout the planning process and ensuring professional, friendly and timely communication.

• Understanding our clients' wishes and translating these into detailed event arrangements.

• Preparing and distributing Banquet Event Orders (BEOs), alterations, daily overviews and other relevant event documentation.

• Coordinating rooming lists, meeting spaces, bookings and other event-related details.

• Working closely with the operational departments to ensure a smooth handover and successful execution of each event.

• Organizing and leading BEO meetings with the operational departments of the hotel.

• Conducting pre-conference meetings with clients and internal teams before events.

• Welcoming clients and event organizers on property and ensuring they feel well taken care of throughout their event.

• Conducting Take5 meetings with organizers after events to gather feedback and further strengthen client relationships.

• Actively identifying and creating upselling opportunities during the planning phase.

• Supporting the G,C&E Sales team with site inspections and conducting site inspections for walk-in clients when required.

• Coordinating internal events and supporting the sales and planning of smaller external events.

• Monitoring deposit invoices and payments and ensuring these are complete and received on time.

• Ensuring all required information is entered correctly and completely into the relevant systems.

• Preparing reports, statistics and other administrative documentation.

• Supporting, training and guiding trainees within the G,C&E department.

• Participating in sales and marketing activities, departmental meetings and relevant training sessions.

• Building and maintaining strong relationships with colleagues across all hotel departments and contributing to a positive and professional working environment.