Front Office Agent - Amsterdam
DoubleTree by Hilton Amsterdam Centraal Station
Amsterdam
- Fulltime
- MBO/HBO
- 0 - 1 Years of experience
- Language: NL / EN
- Operational
- Reception
Always wanted to work in the largest hotel in the center of Amsterdam?
DoubleTree by Hilton Amsterdam Centraal Station offers great views, exceptional service and vibrant food & beverage outlets and is currently looking for a new Front Office Agent to join the Front of House team!
Our hotel features an award-winning rooftop bar & terrace, pop-up restaurant Eastwood Beer & Grill, a Lobby Bar including our own in-house library, our own LOT61 Store, Amsterdam's most extensive breakfast buffet, fifteen versatile meeting rooms and 557 guest rooms.
Exciting news! Our hotel is in the midst of an extensive renovation, including the rebranding and repositioning of all Food & Beverage outlets throughout 2024. LuminAir, our rooftop bar, has already undergone an impressive rebrand and has reopened in June 2023. Stay tuned for further enhancements, including the redesign of our room inventory, as part of this comprehensive project!
As all of our facilities are at your disposal, you will know the hotel like the back of your hand! This gives you the opportunity to provide our guests the best experience and recommendations. In order to ensure our guests, have a memorable stay, you will also be in close contact with all other departments within our hotel.
This will involve a variety of tasks, with the main focus being:
- You will be the first point of contact for all guests and will interact with guests throughout every step of their stay, from check-in to check-out and will take ownership for responding to guests' needs with accuracy and professionalism.
- Answering the main switchboard
- Dealing with a variety of enquires,
- Providing information to assist guests and coordinating external and internal calls.
- Ensure smooth service to the highest quality standards in all aspects of the operation, keeping in mind our brand values and standards
You will join a friendly and varied team with both Dutch and international colleagues.
Besides our great location, right next to Central Station, we have a lot more to offer. Since we work with a large, but no less cohesive team, we can offer a lot of flexibility in work as well as hours. By joining our Front of House team, you will become part of a welcoming, dynamic and above all friendly team that will make you feel welcome from day one!
And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount!
Who are we looking for?
Are you the type of person who notices every detail, makes every guest feel at home and is good at multitasking? Then you can put your skills to the best use with us!
Our ideal candidate has previous experience in hotels or a similar work environment and values hospitality.
To successfully fulfill this role, it is important that you possess the following skills:
- Good communication skills
- Enthusiastic, flexible and eager to learn
- Experience with hotel property management systems is a plus
- Experience in a similar position is a plus
- Good command of the English language
- And of course the ability to add a little fun to the team!
- Full-Time (38 hours)
Equally important, what do we offer?
Being part of our team as a Front Office Agent means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!
You will notice this by the following, among other things:
- A competitive salary
- Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world
- The opportunity to offer Friends & Family Discounted Rates to thirty Friends & Family Members
- Growth and training opportunities, including through Harvard Learning and Hilton University
- Global career opportunities
- Wellness initiatives to help you thrive and be your best self
- Travel reimbursement starting at 0 km
- A pleasant, international work environment
- The best staff parties
- 50% Food & Beverage discount in our F&B Outlets
- Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme
- 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
- Possibility to lease an e-bike at a very favorable rate
- Free use of our fitness centre
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Front Office Agent
- DoubleTree by Hilton Amsterdam Centraal Station Amsterdam
