Reservations Agent - Element by Westin Marriott Hotel (FT/PT) - Amsterdam
Element Amsterdam Hotel Amsterdam
- Fulltime, 30 - 40 hour weekly
- MBO
- 0 - 1 Years of experience
- Language: EN
- Operational
- Reservations / Revenue management
Do you love working in hospitality but hate the irregular hours? In this role, you’ll work on a regular schedule, and together we’ll discuss what suits you best. You are an important link between the different departments within the hotel. With great enthusiasm, you handle reservations and, thanks to your strong communication skills, you ensure optimal occupancy and an unforgettable stay for all our guests. You enjoy a healthy work-life balance, even when you occasionally work on weekends.
Element Amsterdam Hotel
Element by Westin is part of Marriott International. The brand focuses on both business and leisure guests, with stays ranging from one day to several months. The lifestyle hotel offers 160 modern design rooms, multiple meeting spaces, and an extensive rooftop terrace—all inspired by nature and smart design. Our hotel is located in the lively Gelderlandplein area, with a wide range of shops, supermarkets, restaurants, and perfumeries just steps away. A vibrant environment that’s not only great for our guests but also very convenient for you.
A day in the life…
Handling and correctly processing reservations via phone, email, online channels, and OTA platforms.
Monitoring OTA channels, answering questions, and making corrections when needed.
Providing accurate information about rooms, rates, availability, and hotel facilities.
Keeping the reservation systems up to date and ensuring correct administration.
Managing guests’ special requests and preferences.
Occasionally giving tours to new guests and ensuring a warm welcome.
Communicating and coordinating with the GM, Operations, and Revenue teams to ensure a smooth reservation process.
Creating, processing, and adjusting guest invoices.
Proactively advising on upselling and promotions to increase revenue.
Answering questions and resolving any issues in a customer-friendly manner.
WHO ARE YOU?
You are motivated to grow and eager to develop yourself. With us, you’ll have plenty of opportunities to expand your talents through training and development programs, including the exclusive Clay Changemakers Program and many courses offered through the Marriott Digital Learning Zone platform.
You also enjoy contributing ideas to help improve our product, and you appreciate a fun team drink on Friday afternoons. You combine professionalism with enthusiasm, creating a pleasant work atmosphere where everyone feels welcome.
MUST HAVES
Minimum of MBO-level working and thinking skills.
Knowledge of Opera PMS is a must.
Excellent command of English in reading, writing, and speaking; Dutch is a great plus.
Living in or near Amsterdam, with good accessibility via public transport.
WHAT’S IN IT FOR YOU?
Salary according to Job Group 5 of the Horeca CAO, based on your skills and experience.
Being part of a growing hospitality company with unique locations and concepts.
Great perks:
Discount on hotel stays and F&B within Marriott International;
20% employee discount at Papa’s Beach House and Papa’s Loft House;
Access to the training opportunities of Marriott International;
Travel allowance from 7.5 km one way, at €0.23 per kilometer according to the tiered system;
Bike plan via Lease a Bike;
Pension scheme through PH&C;
Opportunity to join the Clay Changemakers development program;
Fun team activities such as our memorable annual staff party, end-of-season BBQs, and other sporty events.
Clay Hospitality
Clay Hospitality is a hospitality & lifestyle brand focused on developing and managing brands that inspire you to enjoy life in a sustainable way. By bringing together an amazing team of like-minded souls who share the same values, dreams and passion, we strive to provide our guests with unique experiences. We take great pride in providing great atmospheres and good vibes. Join us on our adventure!
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Reservations Agent - Element by Westin Marriott Hotel (FT/PT)
- Element Amsterdam Hotel Amsterdam