Restaurant Manager – De Japanner Zuid - Amsterdam

About us: 

Welcome to Crowne Plaza Amsterdam – South, a modern business hotel in the lively Zuidas district. 
With 207 rooms, 7 meeting venues, and buzzing spots like De Japanner Zuid and the Manhattan Lounge-Bar, we offer guests and team members a place to connect, grow, and belong — as part of the global IHG Hotels & Resorts family. 

Lead the Restaurant Operations

• Manage the day-to-day operations of the restaurant, ensuring smooth and efficient service throughout all operating hours.

• Lead the restaurant floor during service, providing visible leadership and supporting the team where needed.

• Coordinate opening and closing procedures, ensuring the restaurant is fully prepared for service.

• Monitor service flow, staffing levels, stock availability, equipment, and cleanliness to maintain operational excellence.

• Ensure compliance with food safety, hygiene, health & safety, and company policies.

• Implement and maintain restaurant operating procedures and quality standards.

• Support the overall F&B department in all other areas when business requires

Lead, Coach & Develop the Team

• Recruit, onboard, train, coach, and develop restaurant team members to achieve high performance.

• Conduct regular check in conversations, performance reviews, and provide continuous feedback.

• Lead daily briefings before service and maintain strong communication between the restaurant and kitchen teams.

• Foster a positive, energetic, and inclusive team culture where collaboration and accountability are encouraged.

• Ensure all team members meet grooming, appearance, and service standards.

• Lead employee engagement initiatives and motivate the team to consistently deliver results.

Deliver Exceptional Guest Experiences

• Ensure every guest receives warm, attentive, and memorable service.

• Lead by example in creating an engaging dining experience that reflects the Japanner concept.

• Handle guest feedback, complaints, and service recovery professionally and efficiently.

• Take ownership of the mailbox and handle inquires and group requests

• Maintain high standards of food quality, beverage service, cleanliness , and overall restaurant experience in collaboration with the Head Chef

• Monitor guest satisfaction and continuously identify opportunities to improve the guest experience.

Drive Financial Performance

• Take ownership of the restaurant's daily financial performance and contribute to achieving revenue and profitability targets in collaboration with the F&B Service Manager.

• Monitor labour costs, productivity, and operational expenses.

• Analyse sales performance and identify opportunities to increase revenue and improve profitability.

• Drive upselling and promotional initiatives to maximise guest spend.

Build Strong Partnerships & Collaboration

• Maintain strong communication with hotel departments including Front Office, Sales, Events, Housekeeping, Engineering, and Finance to ensure seamless operations.

• Coordinate and oversee promotional activities, and external events involving the Japanner brand.

• Collaborate with other Food & Beverage outlets within the hotel whenever operational support is required.

• Build and maintain strong relationships with suppliers, partners, returning guests and De Japanner owners.

Ensure Responsible Business Practices

• Ensure compliance with all food safety, HACCP, Fire, Life & Safety, and local health regulations.

• Monitor restaurant maintenance and report operational issues promptly.

• Continuously identify opportunities to improve processes, increase efficiency, and support sustainable business practices.

• Encourage innovation by challenging existing ways of working and implementing improvements where beneficial.