Front of House Lead - Amsterdam

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share.

The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

The Front of House Lead ensures the smooth daily operation of the Front of House team. With a hands-on approach, they work alongside the team at and around the Front Desk to deliver high-level guest service.

The Front of House Lead is responsible for managing guest expectations, handling complaints, and ensuring VIP guests receive personalized attention.

This role requires strong communication skills, both within the Front of House and across departments. Anticipating hotel occupancy, guest profiles, and upcoming events is key.

The Front of House Lead works in all shifts (morning/day, evening, and night) and serves as the first point of contact for Front Desk Agents, offering guidance and support when needed. In addition, the Front of House Lead is involved in HR-related tasks such as scheduling, hour registration, and feedback conversations.

This position is also responsible for training and coaching team members and assisting colleagues from other departments during peak times. A critical eye for operational processes and a proactive attitude in suggesting improvements are essential in this role.

What's in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• A monthly budget to spend on benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam