Front Office Intern - Amsterdam

INNSiDE by Melia Amsterdam Amsterdam

• Stage, 38 uur p/w, 6 - 40 weken
• Praktijkstage
• MBO/HBO
• 0 - 1 jaar ervaring
• Taal: EN
• Operationeel
• Callcenter / Guest Relations / Receptie

1. Solliciteren
2. Opslaan
3. Delen

- FO intern INNSiDE Amsterdam

 “Whatever story you choose, you are the star” 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 

At INNSIDE by Meliá, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In a European design setting, its spaces open up to communication, creativity and the unexpected, encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalized service then there is no doubt about it: INNSIDE by Meliá is the brand for you.

INNSiDE By Melia Amsterdam welcomed its first guests in 2022, a year after its official opening in 2021 due to the impact of COVID-19. INNSiDE Amsterdam is the only Melia hotel in The Netherlands, the hotel has 328 rooms, 2 restaurants (including a sky bar), 3 meeting rooms, and a gym. The hotel welcomes both business and leisure guests. The hotel's diverse team brings together colleagues from around the world, creating a vibrant atmosphere. An interesting feature of the hotel is that we have our own bees, we sell their honey at the reception.

 Job description: 

As an FO trainee you will ensure accurate and efficient running of the Front Desk. Respond to Guest queries in a timely and efficient manner. Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. 

What are the main tasks you are responsible for?  

• Welcome customers and guests in a warm and friendly manner. 
• Team working. 
• Verifying guests’ registration information, processing payments, issuing room keys, and directing guests to rooms. 
• Performing duties on a daily checklist. 
• Collaborating and communicating with other internal departments to ensure guest satisfaction. (HSK/RES/F&B/Sales/Groups.) 
• Receiving and delivering all incoming and outgoing mail and packages. 
• Complying with company procedures and safety policies. 

What are we looking for?

• Keep in mind you will work in shifts, including weekends and holidays!Passionate and energetic individuals
• Eager to learn
• Flexible

Because belonging to the great Meliá family is being VIP 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you. 

At Meliá we are all VIP 

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.