Front Office Manager - Amstelveen

This property is managed by Vertiq Hospitality Partners, formerly known as Cycas Hospitality, established in 2008. Vertiq Hospitality Partners is evolving from a hotel management company to an operating partner with a clear Vision: to be the trusted operating partner in European hospitality investments.

Radisson Hotel & Suites Amsterdam South has 227 suites and rooms and opened in April 2021. We want to appeal to both transient and longer-staying travellers visiting the Dutch capital. Each of the studio’s, one-bed and two-bed apartments has its own fully equipped kitchen. It is up to us to make our guests feel at home with our family of associates! All rooms are suites with more living and working space than you would find in an any other hotel room.

As a Front Office Manager, you will be responsible for the Front Office of the Radisson Amsterdam South Hotel. Job wise you are expected to:

• Assist our operations manager by being the best welcome host you can be. It’s vital that our guests are warmly welcomed, as you read and respond appropriately to what they want and need.
• Act as a role model for your team members, as you plan, organize, and assign work. You train, inspire, and motivate your team to make sure they meet our main goal, happy guests!
• Be an excellent problem solver and do not shy away from a challenge, as you are creatively and with a sense of humour solve our guest’s issues and complaints.
• Have great OPERA (Cloud) knowledge.
• Ensure that you and your team assist guests in the desirable, friendly, courteous, and professional manner with check-in and check-out, ensuring that any special requirements are noted and passed to the appropriate department.
• Direct the day-to-day activities of your team; plan, organise and assign work and advise your team of formal policies and procedures.
• Ensure your department rolls out and adheres to Radisson standard operating procedures.
• Ensure all complaints are dealt with appropriately taking on the authority to resolve any concerns and requests raised and discuss accordingly with the operations manager if needed.
• Monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.
• Manage the operation of the hotel switchboard to the company standard, ensuring that all messages are correctly handled.
• Make the rota of the front office department, manage overtime and holidays.
• Carry out bi-annual performance reviews of the front office team.
• Maintain a good relationship with internship departments of hospitality related schools and manage trainees.
• Point of contact for external parties like: outsourced night company, bike rental company, taxi company, external concierge services like tickets & tours.
• Monthly review of departmental costs & incomes like bike commissions, 3rd party reservations commissions, upsell revenue, late check-out revenue, Oaky upsell revenue, etc etc.
• In liaison with human resources recruit and select new associates, contract conversations, performance reviews, etc for the front office department in liaison with the operations manager.

What we ask of you! 

• A valid residence and working permit for the Netherlands is required
• English speaking: Dutch is not mandatory
• Friendly and service oriented
• Enthusiasm & a true team player
• Experience managing a culturally diverse team
• Experience in OPERA, a PRE would be OPERA Cloud experience
• Not afraid to make decisions independently and in cooperation with the Operations Manager.
• Experience in a similar role for 2-5 years
• Be true team leader.
• Willing to work different shifts, including weekends & holidays

 The excellent company benefits we offer in return!

• Salary range according to Horeca CAO 
• 25 holiday days
• 8% holiday allowance
• Travel allowance and free parking
• Vertiq smiles Reward & Celebration program
• Vertiq Savings: many discounts on variation of online webshops
• Recruitment bonus up to EUR 1000,- gross when you bring in a new Vertiquette. (NOT FOR HOD)
• Free use of on property gym
• Warm meal available during shift
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
• Growth opportunities within your Hotel & within Vertiq Hospitality Partners
• Great Learning & Development opportunities (Base is your induction program and ongoing eLearnings).
• Being part of a fast-growing hospitality company; Vertiq Hospitality Partners, where you can internally move to different Brands
• Feed your wanderlust with great travel discounts for you and friends & family at Vertiq Hospitality Partners and Radisson properties.
• 50% discount on food & beverages at most of the Vertiq properties.
• Complimentary voucher for 1 night stay at a Vertiq property after your 1st year of employment