Front Office Manager - Amsterdam

Join Us as a Front Office Manager at Park Inn by Radisson Amsterdam City West & the Amsterdam Congress Center!

• Do you love leading a team, ensuring guests feel welcomed, and creating a seamless check-in and check-out experience?
• Do you enjoy coaching your team, optimizing operational workflows, and driving guest satisfaction while increasing revenue through upselling?
• Are you proactive, adaptable, and eager to grow in a fast-paced, dynamic, and international hotel environment?

Park Inn by Radisson Amsterdam City West is a vibrant, colorful hotel featuring an integrated Amsterdam Congress Center. With 476 rooms and 21 versatile meeting spaces, including a spacious ballroom that accommodates up to 700 guests in theatre style and a unique rooftop event area, we are one of the largest hotels for meetings and events in Amsterdam.

Located conveniently next to Amsterdam Sloterdijk station, the hotel is easily accessible by public transport and car. Designed by the renowned Karim Rashid, the property is part of the iconic VEN complex, sharing the building with Holland Casino, LimeHome apartments, World of Karaoke, and Restaurant Azura.

We are an innovative hotel, offering self check-in to our guests. This allows us to accommodate guests faster, reduce queuing lines, and spend more time engaging in meaningful conversations to personalize their stay. Join our team and experience a workplace where fun, informality, and the rich diversity of our international teams come together every day.

Job Description

As Front Office Manager, you will lead the Front Office team, ensuring a smooth and welcoming guest experience from arrival to departure. You will be responsible for maintaining operational excellence, coaching your team, and driving guest satisfaction while maximizing revenue through the enrollment and upsell program.

Your Responsibilities:

• Lead and motivate the Front Office team to deliver exceptional guest experiences.
• Monitor and optimize the check-in/check-out processes, including the self check-in to ensure the team has more time to engage in personal conversations with guests, enhancing their overall experience.
• Manage staffing, scheduling, and training for your department.
• Implement and coach team members on the enrollment and upsell program to maximize revenue.
• Handle guest complaints professionally and efficiently, ensuring resolutions enhance guest satisfaction.
• Collaborate with other departments (Housekeeping, F&B, M&E, Sales) to deliver seamless experiences.
• Monitor KPIs, analyze reports, and implement improvement plans where needed.
• Oversee financial processes related to Front Office operations, including billing, payments, and cash handling.

Why You Should Want to Work Here

• A salary according to FG 8 of the Horeca CAO.
• Participation in the enrollment and upsell program.
• 25 vacation days per year (based on full-time employment).
• Travel reimbursement of €0.23 per km (up to €14.63 net per day, €286.50 per month).
• Free parking for team members OR a 5-minute walk from Amsterdam Sloterdijk station.
• Delicious (warm) meals during your shift.
• 8% holiday pay (paid out annually in May).
• Pension scheme (PH&C).
• Access to the benefits platform "Benefits at Work", offering exceptional rates on products and services from well-known brands and popular theme parks.
• 'Recommend a friend' program (up to €250 per person who joins us).
• (International) training and opportunities within Radisson Hotel Group.
• Staff events such as the annual staff party, summer event, Sinterklaas party, department outings, and many more social and sports activities.
• After your probationary period, a 'Know Where You Work' program so you can experience the guest journey firsthand.
• Staff discounts on stays and F&B at Radisson Hotel Group worldwide, not only for yourself but also for family and friends, plus 50% off F&B in Radisson Blu and Park Inn by Radisson hotels in the Netherlands.