Hospitality Operations Specialist (Night) - Amsterdam - Amsterdam

PLEASE APPLY HERE: https://careers.bobw.co/jobs/6045438-hospitality-operations-specialist-night-amsterdam

The Role

We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operations Specialist (Night), you are the first point of contact for our guests during the night hours (23:00 - 07:00). You’ll ensure smooth, safe, and secure overnight operations while delivering outstanding guest service and handling any issues with calm professionalism. This role is a blend of front office duties, safety checks, and operational support.

NB! This position is initially offered as a 6-month contract.

In this role, you will:

• Welcome and assist late arrivals and early departures with check-in/out procedures.

• Provide excellent guest service and respond to inquiries, issues, or emergencies promptly and professionally.

• Monitor building security, conduct regular walk-throughs of the property, and ensure safety protocols are followed.

• Prepare the reception area and public spaces for the morning shift.

• Handle reservations, cancellations, and modifications as needed.

• Support operational needs and ad-hoc tasks as required overnight.

• Control guest flow to ensure only hotel guests are allowed in the property.