Individual Groups and Events Reservations Coordinator - Amsterdam

Are you passionate about delivering seamless guest experiences and creating memorable events? We’re looking for a dedicated Individual Groups & Events Reservations Coordinator to join our dynamic team. In this unique role, you will work closely with both our Cluster Reservations team at voco The Hague and the Meetings & Events department at Crowne Plaza Amsterdam – South. 

About us: 

Welcome to Crowne Plaza Amsterdam – South and voco® The Hague, two distinct IHG Hotels where you’ll experience the best of both worlds. 

At Crowne Plaza Amsterdam – South, business meets comfort in the lively Zuidas district, with 207 rooms, 7 meeting venues, and vibrant spots like De Japanner Zuid and the Manhattan Lounge-Bar. 

At voco® The Hague, an iconic former bank building has been transformed into a stylish hotel with 204 elegant rooms and a warm, welcoming team. 

Together, these two hotels offer the perfect place to learn, grow, and connect within the IHG Hotels & Resorts family. 

Your day to day: 

• Assist in planning, organizing, and executing various meetings and events. 

• Help maintain relationships with clients and following up in current/past business. 

• Attend regular team meetings to discuss ongoing and upcoming events, providing updates on current business and any challenges encountered. 

• Invoicing and post-event evaluations to ensure client satisfaction. 

• Collaborate with various departments, including banqueting and front desk to guarantee successful event execution with BEO creations. 

• Stay updated on industry trends and best practices in event management. 

• Participate in brainstorming sessions to develop innovative ideas for events and promotions. 

• Collaborate with team members to analyze event feedback, helping to identify areas for improvement in service delivery. 

• Assist in the preparation of meeting agendas and take detailed minutes, ensuring all action items are documented and followed up on in a timely manner. 

• Prepares letters of confirmation of individual bookings. 

• Communicates reservation’s information to the front desk. 

• Processes cancellations and modifications and promptly relays this information to the front desk. 

• Understands the hotel’s policy on guaranteed reservations and no-shows. 

• Processes advance deposits on reservations. 

• Tracks future room availabilities based on reservations. 

• Helps develop room revenue and occupancy forecasts. 

• Assists in preregistration activities when appropriate. 

• Communication with the guests via email and phone on a timely manner. 

• Handles daily correspondence. Respond to inquiries and make reservations as needed. 

• Ensuring that the systems have timely, complete and reliable information. 

• Ensure that all data are carefully and correctly entered in the system. 

• Collect and track commercial information. 

• Provide information to the organization; providing various (ad-hoc) reports, answering questions, etc.