Porter - Amsterdam

Porter – Clayton Hotel Amsterdam American

Step into the spotlight at Clayton Hotel Amsterdam American - an iconic Art Deco dining landmark in the heart of Amsterdam’s bustling Leidseplein.

As our Porter focused on evening shifts, you’ll play a key role during some of the hotel’s busiest and most dynamic hours. From welcoming guests after a long day of travel to assisting with luggage, directions, and security-related duties, you’ll help ensure every guest feels safe, supported, and well cared for, even later into the evening.

Working closely with the Front Office team, you’ll be a visible and reassuring presence at the hotel entrance and lobby, representing the hotel with professionalism, warmth, and confidence.

Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4-star, 173-room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary Café Americain and stylish Bar Americain, we welcome guests from all over the world with an experience that’s as memorable as our setting.

Objective of the Role

As a Porter with evening focus, you are the first and last impression for many of our guests. You ensure smooth arrivals and departures, assist with luggage and requests, and help maintain a safe, orderly, and welcoming environment mostly during evening and late shifts.

You’ll support the Front Office with guest assistance and basic security tasks, keeping a watchful eye on the hotel entrance while offering genuine hospitality at every interaction.

This role is ideal for someone who enjoys active work, interacting with people, and thrives during evening hours.

Key Responsibilities

Support Guest Arrivals & Departures

• Welcome guests with genuine warmth and professionalism
• Assist guests with luggage on arrival and departure.
• Escort guests to reception or their rooms when needed.
• Take care of luggage storage, including group arrivals.

Be a Visible Presence

• Greet guests warmly in all public areas.
• Monitor the hotel entrance and address inappropriate or unwanted visitors.
• Ensure smooth traffic flow at the hotel entrance and assist guests entering or exiting vehicles.

Assist & Inform Guests

• Provide information about hotel facilities, services, and local attractions.
• Assist with bookings, messages, and small errands when required.
• Support Front Office with check-ins and check-outs when needed.

Maintain Standards & Safety

• Keep the entrance, lobby, and surrounding areas clean, tidy, and presentable.
• Follow safety, security, and fire procedures, including daily fire walks.
• Communicate any issues or irregularities to the Front Office Manager.

Work as Part of the Team

• Maintain positive, professional communication with all departments.
• Participate in shift handovers and support colleagues during busy moments.
• Represent the hotel with pride, integrity, and professionalism.

What We’re Looking For:

We’re looking for a service-minded professional who enjoys being active, visible, and guest-focused, especially during evening hours. Here’s what makes a good fit:

• MBO Level 2 working and thinking level or equivalent experience

• At least 2 years’ experience in service or a similar guest-facing role
• Friendly, professional, and confident in guest interactions
• Fluent in English (additional languages are a plus)
• Physically fit and comfortable handling luggage and standing/walking for long periods
• Calm, alert, and reliable - especially during late shifts
• Available to work evening shifts, weekends, and public holidays

If you bring a helpful attitude, a strong sense of responsibility, and enjoy working evenings - we want to hear from you.

What You’ll Get From Us:

At Dalata, we believe great people deserve great rewards. Here’s what you can expect when you join our team:

A Culture That Cares

• A warm, people-first team where you’re valued and supported
• Regular staff events, recognition programmes, and a workplace that feels like home

Real Career Progression

• Access to our Dalata Academy for learning, growth, & career development
• Opportunities to grow your career across our hotels currently in Ireland, the UK, Germany, and the Netherlands

Daily Perks

• Fresh meals during your shift
• Uniform provided
• 50% off food & drinks in all Dalata hotels
• €60 employee room rate across all Dalata-owned properties
• 30% Friends & Family discount on stays

Extra Benefits

• One extra annual leave day for every year you work (up to 5 additional days)
• Travel allowance for commutes over 10km
• Free overnight stay in the hotel after your probation period
• Access to our Employee Assistance Programme

A Culture You Can Grow In:

At Dalata Hotel Group, we don’t just run hotels — we build careers and communities. We bring the heart of hospitality to everything we do: supporting our teams, welcoming our guests, and growing together across countries. As Ireland's largest hotel operator, we see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

You’ll be joining a workplace that values Our People, Our Fairness, Our Service and Our Individuality. Whether you’re on your first day or your fifth year, your ideas, voice, and growth matter here. Our company is a place where you can do great things – individually and as a team. Through our award-winning training programmes and a culture of recognition, we’ll help you reach the next level — and enjoy the journey along the way.

Dalata is a proudly inclusive employer. We celebrate diversity and are committed to creating a workplace where everyone can thrive. If you need any accommodations during the application process, just let us know.

Ready to take your next step? Apply now and show us what you bring to the table!