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Reservations Specialist - Hoofddorp

IHCP Hotels Hoofddorp

Fulltime
MBO/HBO
0 - 1 jaar ervaring
Taal: EN
Operationeel
Reserveringen

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Do you know how to turn a reservation into the start of a great guest experience? Then we might be looking for you!

IHCP is now looking for a Reservations Specialist for our IHCP Bookings Office, where you will be responsible for handling all individual reservations for the six hotels in our portfolio together with the Bookings Office Team. With a friendly and professional approach, you ensure that every booking contributes to an outstanding guest experience.

In this role, you’ll work closely with colleagues from Sales, Revenue, Meeting & Events, and Front Office, across internationally brands: Marriott, Accor, and Hilton. You combine commercial awareness with strong communication skills and a teamoriented mindset.

Your day will consist of

Handle individual guest reservations by phone, email, and online platforms.
Provide accurate information on room availability, rates, and hotel facilities.
Support guests in selecting the right options for their stay, creating a warm and welcoming pre-arrival experience.
Maintain up-to-date knowledge of promotions, packages, and loyalty programs to maximize sales opportunities.
Ensure reservation details are accurately entered and updated in the system.
Coordinate with Front Office, Sales, and Revenue Management to optimize occupancy and guest satisfaction.
Assist with special requests (e.g., room preferences, early check-in/late check-out) to enhance the guest experience.

You…

Have a passion for hospitality.
Have strong communication skills and can speak English fluently (Dutch and/or another European language is a plus).
Have experience with a reservation system (preferably one or more of the following: Opera, OnQ, and Opera Cloud).
Are a team player with the ability to work independently and manage multiple tasks.

We…

Offer great diversity in different hotel chains, Marriott, Hilton, and Accor properties.
Offer you a great place to work in a diverse team!
Offer a second family with a work hard, play hard kind of mentality
Offer a work environment where learning & development are a priority (On & Off the job trainings will be provided regularly)
Offer a special Associate Discount Rate in Marriott, Hilton & Accor properties worldwide.
Offer a competitive salary according to the Horeca CAO

And also a lot of very nice Employee Benefits from IHCP Hotels like…

Bucket list savings program
Guest experience stay and an annual free night at one of our hotels
Attendance allowance up to €250
Recruitment incentive up to €250
Special room and F&B discounts in all IHCP hotels
Access to unlimited digital Dutch language courses

JOIN OUR TEAM! Don't miss this exciting opportunity to join the IHCP team.

About IHCP Hotels

International Hotel Capital Partners (IHCP) manages a portfolio of fantastic hotels, including: Mercure Hotel Amersfoort Centre, Renaissance Amsterdam Schiphol Airport Hotel, Moxy Schiphol Airport, Moxy The Hague, Residence Inn by Marriott The Hague and Hilton Garden Inn Leiden. Our hotels are franchisee-owned and operated under the wings of Accor, Hilton, and Marriott International. We strive for excellence in hospitality and service.

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