Rooms Division Manager jobs

What does a Rooms Division Manager do?

A Rooms Division Manager oversees the overall management and coordination of the hotel’s rooms and front office departments, including reception, housekeeping, concierge services, and often reservations. You ensure these departments run efficiently and effectively, contributing to an optimal guest experience. Additionally, you collaborate with other departments like food & beverage, sales, and marketing to ensure smooth hotel operations.

Tasks of a Rooms Division Manager

The tasks of a Rooms Division Manager include:

• Leading the front office and housekeeping teams: Coordinating activities and ensuring collaboration between these teams.

• Guest service: Ensuring guests are satisfied and their stay is as pleasant as possible.

• Budget management: Overseeing the budget for rooms and front office departments and ensuring cost control.

• Quality control: Monitoring service quality and ensuring standard operating procedures are followed.

• Staff management: Responsible for hiring, training, and motivating staff.

Key qualities of a Rooms Division Manager

A good Rooms Division Manager possesses the following qualities:

• Leadership: The ability to motivate and effectively lead teams.

• Organization: Managing multiple tasks and projects efficiently.

• Communication: Clear and effective communication with both staff and guests.

• Problem-solving: Quickly identifying and resolving issues.

• Flexibility: Adapting to a dynamic and sometimes hectic work environment.

Working as a rooms division manager

Working as a Rooms Division Manager in a hotel offers a challenging and varied environment, where you can make a direct impact on the hotel’s success and guest satisfaction. Most Rooms Division Manager vacancies are found in cities such as Amsterdam, Rotterdam, and The Hague. Hotels like Van der Valk, Hilton Hotels, and Stayokay regularly seek talented Rooms Division Managers to join their teams.