Front Desk Supervisor - Amsterdam

JOIN THE STORY. BECOME A FRONT DESK SUPERVISOR AT HOLIDAY INN EXPRESS AMSTERDAM – NORTH RIVERSIDE.

Would you like to be part of a fast-growing organization where your passion for hospitality can truly shine? We are looking for a Front Desk Supervisor to join our team at the one-of-a-kind hotel the Holiday Inn Express Amsterdam – North Riverside.

HOLIDAY INN EXPRESS AMSTERDAM – NORTH RIVERSIDE

The largest Holiday Inn Express hotel in the BENELUX, Amsterdam - North Riverside offers panoramic city views and effortless service. Just a ferry ride away from the buzzing city center, this hotel blends smart design with friendly hospitality. Working here means joining an adaptive, fun, and professional team focused on seamless guest experiences. 

YOUR ROLE AS A FRONT DESK SUPERVISOR

We’re searching for an enthusiastic Front Office Supervisor at the Holiday Inn Express Amsterdam to join our team and be part of our exciting venture. It's time to put all your training, education, and preparation into action and lead your team to provide wonderful services to our guests! You’ll be offered the unique opportunity to work side by side with our Front Office Team, learn their roles, and help with running the department.

As a Front Office Supervisor, you will be responsible for overseeing the daily operations of the front desk and ensuring that our guests receive exceptional service. In addition, you are open to answering questions, handling complaints, and offering assistance where needed. Together with the Front Office Team, you’re always looking for a personal connection with our guests to make their stay as unique as possible.

WHAT YOU WILL BE DOING

• Supervise and support the activity of the Reception Team

• Ensure a smooth check-in/out process for all guests in line with our brand standards

• Perform reviews and keep the reception procedures up to date in accordance with the hotel policy

• Carry out Duty Management shifts

• Support receptionists in preventing and handling complaints

• Proficient with the hotel facilities, services, and special promotions

• Acquainted with the hotel security, fire regulations, legislation and safety procedures

WHAT WE OFFER

• A competitive salary based on market standards

• Travel cost reimbursement and pension contributions

• A diverse, multicultural, and dynamic work environment

• Discounted stays at Marriott hotels worldwide and all Odyssey properties

• Up to 25 vacation days for a healthy work-life balance

• Access to Alleo, our internal platform for well-being and development

• Ongoing training, personal growth opportunities, and priority access to internal vacancies