Front of House Manager - Schiphol-Rijk

Radisson Blu Hotel Amsterdam Airport Schiphol-Rijk

• € 3.000 - 4.000 per maand
• Fulltime
• MBO/HBO
• 2 - 5 jaar ervaring
• Taal: EN
• Leidinggevend
• Management / Receptie

1. Solliciteren
2. Opslaan
3. Delen

Does the hustle and bustle of life excite you? Are you able to create a loyal following team, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show!

Our Front of House Manager is hotel expert and a recognized Head of Department with the ability to prioritize a complex and hands on workload and who strive to lead and deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

At the Radisson Hotel Group, we believe that anything is possible, whilst having fun in all that we do!

We bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Radisson Blu Hotel Amsterdam Airport is a true icon near Amsterdam Airport Schiphol. In 2024 we celebrate our 25th Anniversary. With over 100 associates we deliver great service and we need your support to make it excellent! If we look ahead to 2024 we foresee the launch of our new restaurant concept, implementation of RFID chipped Linen, Preparation for renovation Two bedroom floors, Moving from Gas to City heating and much more! 

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Front of House Manager:

• Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Establishes and delivers an effective planned guest engagement program
• Sharing is caring; share the quality results to develop the team and improve our guest satisfaction; YES I CAN
• Make sure that there is a complete focus on our loyalty program Radisson Rewards! Enrol our guest and deliver the benefits for our Club, Premium and VIP members
• Leads and manages the Front Office team fostering a culture of growth, development and performance within the department
• Establishes a challenging and fun work environment for the Front Office team
• Proactively supports training needs and implements new training programs together with the Recruitment & Training Manager
• Recruits new talent within the Front Office department in line with the RHG Foundations 
• Ensures a smooth onboarding training program for all new hires
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders; Food & Beverage, Kitchen, Meeting & Events and Housekeeping. Reports to the Operations Manager
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Develops and implements the plans and objectives where front office initiatives & hotel targets are achieved
• Recognize potential Corporate guests and share details with Sales for business growth opportunities
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements:

• Proven experience in front office with strong problem-solving capabilities
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills (verbal, listening, writing)
• Strong organizational skills
• Ability to effectively manage labor productivity
• Strong problem solving skills, encourages new innovative solutions when appropriate

What do we offer:

We aim to be as good a place to work as we are to stay. That is why we offer a competitive salary and benefits package, which includes;

• Salary range of € 3000 - 4000,- gross, excluding 8% holiday allowance;
• Employee rates in all the Radisson Hotels all over the world and 50% discount on Food & Beverage within the Radisson Hotels in the Netherlands; 
• Great staff activities and parties;
• Free use of the hotel gym, hotel shuttle bus and parking facilities
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan, live trainings and unlimited access to more than +20K learning modules & programs through Radisson Academy. 
• Career possibilities within the Radisson Hotel Group;
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all

We are present in over 95 countries with ten distinctive brands. Together with our partners, we continue to develop new hotels and generate synergies to go much further.

The Radisson Hotel Group portfolio includes Radisson Collection, art'otel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.

Convenience, comfort and style combined at the Radisson Blu Hotel at Amsterdam Schiphol Airport, making it the perfect choice for busy travelers. Just 5 kilometers from Schiphol Airport, the hotel is based in the attractive Schiphol-Rijk Business Park near Highway A4. Our guests can sink into a plush bed in one of the 281 comfortable rooms and suites at our Schiphol hotel. Organizing a private meeting or a large conference? Our 19 renovated meeting rooms. Including the impressive Noord-Holland Ballroom, will meet all the needs of our guests.’



Become part of the world of Moment Makers, we are looking forward to getting to know you!