Front Office Manager - Rotterdam

Are you ambitious, excited to make the best out every guest stay, and able to lead the Front Desk to the highest service quality one can imagine? Are you eager to learn and grow while working in an amazing team? Hilton Rotterdam is looking for you! 

What makes working at Hilton different?

Hilton Hotels & Resorts is one of the most well-known names in the hospitality industry. We know that when we invest in our Team Members, our guests and communities we will all benefit. It is why we are committed to providing industry-leading benefits that empower Team Members to be their best selves, in and outside of work, and creating meaningful personal and professional growth opportunities for all. We encourage our Team Members to find their passion to create their own journey to careers that are right for them.

What will I be doing?

As a Front Desk Manager, you will oversee the Front Desk Team which is the main connection between the guest, the hotel, and the various hotel departments. A Front Front Manager is responsible for managing the first impressions of our guests and, therefore has to perform the following tasks to the highest standards:

• Oversee the entire Front Desk operation to maintain high standards

• Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement

• Ensure regular and VIP Guests are recognized and that the Front Desk department operates with a sales attitude and promotes the hotel brand’s loyalty scheme

• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Set departmental objectives, work schedules, budgets, policies, and procedures

• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

• Maintain good communication and working relationships with all hotel departments

• Monitor staffing levels to meet cover business demands

• Recruit, manage, train and develop the Front Desk team