Front Office Stage - Rotterdam

🛎️ What You’ll Be Doing

No worries — you’re not expected to know everything from day one. What is important? Curiosity, enthusiasm, and a love for hospitality!

You’ll get to:

• Be part of the warm welcome that makes guests feel instantly at home

• Support check-in and check-out processes alongside the Front Office team

• Learn how to handle reservations via phone, email, and online systems

• Assist with guest questions and requests using a service-first mindset

• Coordinate with housekeeping and maintenance to ensure rooms are guest-ready

• Help process payments and invoices (with guidance, of course!)

• Get familiar with the hotel’s Property Management System (like Opera)

• Keep the front desk and lobby looking polished and inviting

• Learn about security procedures such as ID checks and key control

• Discover the basics of upselling and guest satisfaction tools

• Join trainings, team meetings, and shift briefings to keep learning every day

🚀 Learning & Growth Opportunities

This traineeship gives you a strong all-round introduction to hotel operations, teamwork, and guest service. It can open doors to future roles such as:

• Front Office Agent

• Front Office Coordinator

• Reservations Agent

 🤝 Who You’ll Work With

• Guests – Be their go-to person and create memorable first impressions

• Front Office Team – Learn from experienced agents and supervisors

• Housekeeping – Share updates and support smooth room operations

• Maintenance – Report any issues to keep the hotel running perfectly

• Reservations – Get insight into availability, bookings, and guest preferences

 ✅ What We’re Looking For

• Currently enrolled in a Hospitality, Tourism, or Hotel Management program

• A genuine passion for guest service and hotel operations

• A positive attitude and eagerness to learn

• Strong communication and people skills

• A professional appearance and mindset

• Basic English skills (Dutch or other languages are a bonus!)