Front Office Supervisor - Amsterdam

DoubleTree by Hilton Amsterdam Centraal Station Amsterdam

  • Fulltime
  • MBO/HBO
  • 2 - 5 jaar ervaring
  • Taal: NL / EN
  • Leidinggevend
  • Callcenter / Guest Relations / Receptie
  1. Solliciteren
  2. Delen

Always wanted to work in the largest hotel in the center of Amsterdam?

DoubleTree by Hilton Amsterdam Centraal Station offers great views, exceptional service and vibrant food & beverage outlets and is currently looking for a new Front Office Supervisor to join the Front of House team!

 Our hotel features an award-winning rooftop bar & terrace, pop-up restaurant Eastwood Beer & Grill, a Lobby Bar including our own in-house library, our own Eastwood Coffee Store, Amsterdam's most extensive breakfast buffet, fifteen versatile meeting rooms and 557 guest rooms.

 Exciting news! Our hotel is in the midst of an extensive renovation, including the rebranding and repositioning of all Food & Beverage outlets throughout 2024. LuminAir, our rooftop bar, has already undergone an impressive rebrand and has reopened in June 2023. Stay tuned for further enhancements, including the redesign of our room inventory, as part of this comprehensive project!

Safety & Security, Smooth Operations, Shiny and Service, are the 4 pillars you will work with every day to ensure the optimal guest experience.

 As all of our facilities are at your disposal, you will know the hotel like the back of your hand! This gives you the opportunity to provide our guests the best experience and recommendations. In order to ensure our guests have a memorable stay, you will also be in close contact with all other departments within our hotel. Supporting a strong working relationship between the Front Office, Housekeeping and Reservations team is a key aspect of your role to ensure the highest level of guest service and achievement of business objectives.

 Since you will be responsible for your team’s performance, ensuring that the entire team creates unforgettable experiences, we offer many of training opportunities for you to keep developing your skillset. This is a fantastic opportunity for someone wishing to play an integral part in working in our hotel, helping to shape us into a destination of choice for both business and leisure travellers. Are you a natural, confident communicator with a genuine passion for delivering service and creating an excellent guest experience? Do not wait any longer and send us your application!

And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount!

Who are we looking for?

Are you the type of person who notices every detail and makes every guest feel at home? Then you can put your qualities to optimum use with us!

To fill this position successfully, it is important that you have the following skills:

  • At least 1-year experience as a Front Office Supervisor, or strong experience in a similar role.
  • You are persuasive with good communication skills both verbally and in writing
  • You enjoy thinking with the team for efficient handling of tasks. You enjoy working interdepartmentally and collaborating effectively with other teams and departments.
  • You possess great coaching skills and strong multi-tasking skills
  • You are a strong project leader and enjoy leading and directing projects within a team
  • You are an ambassador of the Hilton Values (Hospitality, Integrity, Leadership, Teamwork, Ownership & Now).
  • Good command of both Dutch and English languages. Any other languages would be an advantage.
  • Working knowledge of Microsoft Office.
  • A positive, proactive attitude where 'leading by example' is a key word
  • Previous experience with our PMS system, OnQ is a plus
  • Be informed: Irregular working hours and working during weekends and (public) holidays are a part of this job as well.

Equally important, what do we offer?

Being part of our team as Front Office Supervisor means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!

You will notice this by the following, among other things:

  • A competitive salary and benefits package
  • Worldwide career opportunities
  • Industry-leading Team Member travel rates through Go Hilton
  • The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
  • Wellbeing initiatives to help you thrive and be your best self
  • A workplace to be proud of
  • Opportunities to be recognized for being awesome and doing a great job
  • Support and guidance from our Corporate F&B experts, when you need it
  • The best staff parties
  • Travel allowance as of 0 km
  • 50% Food & Beverage discount in our F&B Outlets
  • Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme
  • 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
  • Option to lease a e-bike at a very favourable rate 
  • Free use of our fitness centre
Solliciteren
Video over GC&E Manager
  1. Front Office Supervisor
  2. DoubleTree by Hilton Amsterdam Centraal Station Amsterdam
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  2. Solliciteren

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