Group Reservations Representative - Amsterdam

Ready to get INKed?

Do you get excited by complex group requests, detailed programs, and turning opportunities into confirmed business? Are you highly organized, commercially minded, and passionate about creating seamless and memorable group experiences? If you enjoy juggling multiple bookings while keeping an eye on revenue optimization, this is your moment to write the next chapter of your career with us.

The Script

As our Group Reservations Representative, you play a key role in managing and converting group, meeting, and event inquiries for INK Hotel Amsterdam – MGallery. You are the central point of contact for group clients from the first inquiry to contract signature and final follow-up. Working closely with the Revenue Manager and Commercial team, alongside the individual reservations team, you help maximize revenue by identifying business opportunities, optimizing rates, and up-selling hotel services.

You manage group reservations, ensuring accuracy, consistency, and a high level of service at every touch point. From corporate meetings and social events to leisure groups and full hotel buy-outs, you coordinate all details with internal departments to deliver a flawless experience — always willing to go the extra mile.

No two days are the same: one moment you’re creating a proposal for a multi-day corporate meeting, the next you’re fine-tuning a contract for an international leisure group. You thrive in a fast-paced environment, stay structured under pressure, and never lose sight of the guest experience.

Your key responsibilities

-Managing and coordinating group and meeting & event reservations from inquiry to confirmation;

-Building and maintaining relationships with key accounts and intermediaries such as travel agencies, DMC’s;

-Creating tailor-made proposals and agreements in BackYou Sales & Catering System in collaboration with the Cluster Revenue Manager;

-Maximizing revenue by identifying up-selling opportunities and driving additional business;

-Ensuring all reservations are handled according to Accor, MGallery and LQA standards;

-Liaising closely with operations, F&B, Front Office, Guest Relations and Finance to ensure flawless execution;

-Monitoring options, cancellations and room allotments including release dates and inventory control;

-Ensuring accurate and timely input of group data in PMS/S&C (OperaCloud & Backyou);

-Working on after sales (returning business), special requests and feedback for group clients;

-Attending and contributing to weekly lead meeting and sheet meeting;

-Reporting on pipeline, conversion and upcoming arrivals;

-PM-checks for group accounts and sending final invoices;

INK Story

INK Hotel Amsterdam – MGallery is a luxury lifestyle hotel with a rich history. Formerly the headquarters of newspaper De Tijd, our building has always been a place where stories were created. Today, we continue that legacy through exceptional hospitality in our 149 rooms, two meeting spaces, and our restaurant & cocktail bar PRESSROOM.