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Guest Service Agent (fulltime) - Rotterdam

Hilton Rotterdam Rotterdam

Fulltime, 15 - 22 uur p/w
MBO
Taal: EN
Operationeel
Receptie

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Kickstart your Hilton career as a Guest Service Agent at Hilton Rotterdam!

Do you want to learn everything from the Front Office in an international 5-star hotel?
Are you a real Team player?
Can you connect with people from all over the world?

If yes, then this position is really for you!

What your day as a Guest Service Agent look like? You are the first person to welcome our guests. After a briefing with your team on the day's events, you will take your position at the reception. Here you will be the first point of contact for our guests, checking them in, answering their questions and ensuring their stay is unforgettable. During the day you switch between different tasks: from managing reservations to supporting guests with special requests. You learn to deal with a variety of situations, so no two days are the same!

In between activities you will take the time to deepen your knowledge of Rotterdam so that you can advise guests on the best local restaurants and things to do. In your first period, you will be guided by a buddy with a training plan. They will teach you everything about:

Working with different hotel systems
Providing high quality service
Proper interaction with individual guests and large (business) groups

Who are you? Your friends describe you as a social butterfly. You are a team player and you excel in multitasking. In addition, you thrive in a dynamic international working environment. Furthermore, you are:

Someone with experience in Hospitality. Front Office experience is great, but not required
Available fulltime and able to work shifts that start at 7:00 AM or end at 11:00 PM, also on weekends.
Someone who feels comfortable to speak the English language. Dutch, German, French and any other language is always a bonus!
Curious and eager to learn. With our training you will master the tasks before you know!
Living in or near Rotterdam.
Having the legal right to work in the Netherlands.

What do we offer?

A fulltime contract (38 hours per week)
Salary in salary scale V of the Horeca collective labor agreement.
25 paid holiday days per full year (on the basis of 38 hours per week)
Travel allowance according to the Hilton Rotterdam scheme, if you live further than 5km away from the hotel.
Pension build-up through through Pensioenfonds Horeca & Catering.
Access to personal growth through our Learning & Development department, the Hilton University, LinkedIn Learning, Harvard ManageMentor & eCornell
An unforgettable Guest Experience: a free overnight stay in our hotel, including dinner and breakfast, for you and your plus one!
Huge discounts through Hilton GO! Team Member room rate, plus Friends & Family room rate at all Hilton Hotels worldwide.
50% off your F&D bill, at least at Managed Hilton Hotels in the Netherlands.
24/7 access to our fitness facilities (also on your days off!)

Are you ready to kickstart your Hilton career? Apply here and we will be happy to get in touch with you! The recruitment process starts with a first selection. If you pass this, you will get a phone call from our Human Resources department to get to know you better. This is followed by an interview, and possibly a second interview. Finally, the Human Resources department will contact you to inform you whether you have been selected for the job!

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