Host Front Office - Lelystad

About the job

Are you that person who always goes the extra mile? Does it fulfill you making people happy and do you know exactly how to make guests feel at home? And do you have a service-oriented attitude and mindset? Then you might be the new Host Front Office of the Leonardo Hotel Lelystad City Center.

What will you be doing?

You are the point of contact for our guests and provide them with all the information they need. You'll help guests check-in and tell them which highlights they really shouldn't miss. In the meantime, you get a call from a guest who wants to reserve a room for next week. No problem, you will take care of that too. You notice that the next guests are ready to check out, so you help them immediately. You're dying to know how they experienced their time with us. You take their suitcases, so they can hop into town before they leave. They tell you that they will come back for a visit soon. That's why you do it!

You are a jack of all trades and get a lot of energy from having variety in your work. You don't mind helping out your colleagues in another hotel! You are super flexible.

Who are you?

• You are an energizing personality whose energy gets everybody you work with enthusiastic.
• You enjoy working in a team, but working independently is also no problem for you.
• You are fluent in Dutch and English. Do you also speak (some) French, German, or Spanish? Even better!
• You really put the guest first; you have a service-oriented attitude and a true hospitality mindset.
• You are available 5 working days, morning and evening shifts.
• You have a great sense of responsibility.
• You are enthusiastic and have strong communication skills.
• You are accurate and stress-resistant.
• You have experience in the hospitality.
• You live in the region of Lelystad.
• De position is available both parttime and full-time

WHAT'S IN IT FOR YOU (ADDITIONAL TO A GREAT TEAM)?

• We offer you 70% travel allowance if you live further than 10 kilometers from your work, with a maximum of € 10.71 per day.
• Working overtime? This can be paid out, but you can also choose to save it for some extra time off.
• Eager to learn? We offer training courses from the Leonardo Development Lab!
• Ambitious? You can work on your personal development and grow with us!
• Do you want to buy products such as an (electric) bicycle or telephone with a reduced price? This is possible with an average of 40% tax reduction via FiscFree!
• Night away? As an employee, you can exclusively use our global discount program!
• And enjoy an overnight stay including dinner and breakfast at the hotel where you are working during your 'Know Where You Work' experience.

LEONARDO HOTEL LELYSTAD CITY CENTER

The name gives it away! Our hotel is centrally located in Lelystad. From the station you can walk to us within five minutes. From our hotel you will discover the youngest part of the Netherlands. Relax in our rooms and dine at the restaurants located in the same building. Within fifteen minutes you are at the Oostvaardersplassen. An overwhelming nature reserve of 5600 hectares. A trip to Bataviawerf or the Aviodrome is also possible. Enough choice! Leonardo Hotel Lelystad City Center has 86 rooms, 3 meeting rooms and a large F&B room.

As Leonardo Hotels Benelux, we are within the large Leonardo Hotels Group, responsible for all activities for the 28 hotels in the Netherlands and Belgium. At Leonardo Hotels we care deeply about personal growth, connection, and making an impact together. On average, our colleagues work with us for four years, because we always look for good internal career opportunities - and we are quite proud of that!