Night Auditor / Night Reception - Hoofddorp

Company Description

Are you looking for a challenging job in one of the most beautiful hotels in the Schiphol area? Ready to push your limits? Then you’re looking for us!

Novotel Amsterdam Schiphol Airport (NASA) features 314 rooms, 17 meeting rooms of various capacities, The B House (a large event venue), a cozy restaurant with an open kitchen, a private dining with an animated dining experience, and most importantly—a fantastic team!

Our mission and passion are to make everyone feel at home. That’s what hospitality is all about, and it’s what brings a smile to our faces every day. This, of course, applies to our guests, but just as much to our team. When you join us, you become a Heartist®, because for us, hospitality comes from the heart! We work with a close-knit and fun-loving team where you can be yourself, grow, and develop. Every day, we create unforgettable memories for our guests. Will you be the newest member of our team?

Job Description

Do you come alive at night? Then we have the perfect challenge for you!
We are looking for a positive, proactive, and enthusiastic Night Receptionist to join our Front Office team. Together with your colleagues, you ensure that our guests feel completely at home from the moment they arrive until they leave.

What does your shift look like?

Your shift starts at 22:45, together with your fellow Night Receptionist (you’re always working in pairs during the night). You receive a handover from the evening team—what happened during the day? Which guests are staying in the hotel, and what do you need to keep an eye on during the night?
Once you’ve wished your colleagues a good night, you start preparing the Night Audit, completing all administrative tasks for the day. After 02:00, you begin the Night Audit and take a short break while the process runs.
Then, you carry out a safety round throughout the hotel. When you return, the audit is complete, and you begin setting up for the new day. You check the reports and sign them off digitally.
Throughout the night, you are the main point of contact for all guests—you assist with any questions and play an important role in promoting the ALL – Accor Live Limitless loyalty program. You have the skills to turn any problem into a positive guest experience. In between, you answer some emails and prepare the handover for the morning shift.
At 07:00, you pass on your shift to the early team, and just like that—your night is done!

In addition, you and your colleague act as Manager on Duty and are the first point of contact in case of emergencies (as certified Emergency Response Officers). With your strong sense of responsibility, you ensure the safety of our 314 rooms and the satisfaction of our guests.