Operations Supervisor - Amsterdam

Are you up to create surprising and memorable experiences for our guests in the completely refurbished Leonardo Boutique hotel The Lancaster Amsterdam? Are you always willing to bring that spark of energy which activates your colleagues and brings smiles on the faces of our guests? Yes? Than you might be the one we are looking for.

WHAT DOES YOUR DAY LOOK LIKE?

Together with your team you will provide a unique guest experience and optimal service every day. You supervise your team of employees and interns. You’ll lead by example during the shifts and meanwhile train and coach where necessary. Do you overhear guests talking about the special occasion they are in Amsterdam for; or that they are visiting that long expected event? Or that they are going to the Artis zoo? Boutique means also that we can go the extra mile, and that we can surprise. So you are able to unleish your creativity and act on these hints from guests.

You know how to deliver the unexpected but also know how to activate our colleagues in living the Boutique life at work and provide them a little bit of creativity as well. During the day our winebar operates as well, with small bites. Delivering a consistent look and feel in our service and towards guest is something you’ll be sharp on; for both yourself as well as for your colleauges. And we know, in a hotel there is always something to do, so we stay active and on the ball all the time.

WHAT DO YOU BRING?

• You have work experience in a similar position or are ready for the next step;
• You are always thinking with the guests and your team and you are very solution-oriented;
• You get energy from training and coaching your team and you are an inspiring motivator for others;
• A flexible schedule is not a problem for you;
• You speak excellent English and Dutch or want to develop this further.

WHO ARE WE?

Welcome to The Lancaster Amsterdam, an impressive monumental building full of special details. Currently undergoing massive refurbishment. The hotel is to re-launch in June as the most service-minded hotel of Amsterdam where guests and the unexpected surprises are central parts of our operation. The stylish 4-star Leonardo Boutique hotel The Lancaster Hotel Amsterdam with 122 rooms is located in the trendy Plantage district. A green part of Amsterdam's Centre where hotspots spring up like mushrooms. Oh, and did we mention that Artis Zoo is across the street? A design hotel perfect for a business visit as well as a city break! 

So when you want to be a part of the future of Leonardo Boutique, of one of the top hotels in Amsterdam, a just fully refurbished hotel with a very energetic team, let us know you’re interested. Than, if your profile matches with what we’re looking for, you’ll be sipping a cup of tea here soon, together with our Operations Manager and General Manager.

WHAT DO YOU GET FROM US (BESIDES A GREAT TEAM, OF COURSE)?

• .We offer travel allowance if you live further than 10 kilometers from your work
• Working overtime? This can be paid out, but you can also save it up to have extra time off.
• Eager to learn? For that, we offer training courses from the Leonardo Development Lab!
• Ambitious? With us you can work on your personal development and grow!
• Would you like to purchase products such as an (electric) bicycle or telephone at a reduced price? This is possible with an average of 40% tax advantage via FiscFree!
• Night out? As an employee you can make exclusive use of our worldwide discount scheme!
• And enjoy an overnight stay with breakfast in the hotel where you are working during your 'Weet Waar je Werkt' experience