Supervisor Front Office - Amsterdam
DoubleTree by Hilton Amsterdam, NDSM-Wharf
Amsterdam
- Fulltime
- HBO
- 2 - 5 jaar ervaring
- Taal: NL / EN
- Leidinggevend
- Callcenter / Guest Relations / Management / Receptie
Join the DoubleTree by Hilton Amsterdam - NDSM Wharf,
the place where the little things mean everything!
As full-time Front Office Supervisor you will be reporting directly to our Assistant/Front Office Manager. You are continuously focused on improving the department and coaching the team together with the Assistant/Front Office Manager. You strive to exceed our guests' every expectation and improve our outstanding service and high-quality product on a daily basis. Together we surprise and delight our guests by showing that we genuinely care.
What you will be doing:
- Supervise day to day operations within the Front Office
- Maximize all revenues opportunities by coaching and training the team
- Assisting with responsibilities from the Front Office Agent when demanded by business
- Ensuring a consistently high standard of service is delivered by the team
- Take on the role of Team Coach, which includes responsibilities for onboarding and Career Development
- Take and manage guest bookings, up-selling opportunities, and telling them about ways to improve their stay
- Be the warm welcome that kicks off a memorable guest experience
- Full knowledge and ability on reacting to emergency procedures.
- Ensure all systems are kept up to date with accurate information and Hilton standards are complied with fully
- Have fun with your colleagues in serving our guests.
- Handling of basic problems and guest complaints
What do we expect of you:
- Has experience in the Front Desk
- Experience within Hilton is a strong preference
- Great communication skills and truly hospitable
- Motivational and patient
- Calm, organized, and handles stress well
- Representative appearance
- Strong organizer and planner
- Great eye for detail
- Fluent in English is a must, fluent Dutch is desirable
- Experience with First aid or a BVH certificate would be nice
- Available for morning and evening shifts, also on weekends & holidays, so you have to be able to reach the hotel before 07:00 AM and able to get back home after 11:00 PM at all times.
What can you expect of us:
Besides being listed as a Great Place to Work in Large & Multinational workplaces we offer you the following:
- Full-Time position (38 hours per week, 5 days)
- Intensive training period and a personal development program
- Internal transfer and promotion possibilities
- Employee discount on Hilton Worldwide hotel rooms via our Go Hilton travel program.
- Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels via our Go Hilton travel program.
- Travel allowance
- Annual team outings & staff party
- Above market average salary
Who are we?
The DoubleTree by Hilton Amsterdam - NDSM Wharf has 88 rooms, an on-site brasserie-style restaurant a gym, and on-site parking. The hotel is a comfortable, 4-star boutique-style interior design hotel standing our the industrial backdrop of the Amsterdam NDSM Wharf. We are within 10 minutes of Noorderpark and the A'DAM Lookout. Located across from the hotel, a free ferry departs daily to Amsterdam Centraal train station, in the heart of the city, three kilometers away. Enjoy waterfront views and our warm signature DoubleTree cookie.
Have we sparked your interest? Don't hesitate, apply now and become part of the Hilton family!
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Supervisor Front Office
- DoubleTree by Hilton Amsterdam, NDSM-Wharf Amsterdam
