Front Office Supervisor (Fulltime) - Amsterdam
Mercure Hotel Amsterdam North Station Amsterdam
- Fulltime
- MBO
- 0 - 1 jaar ervaring
- Taal: EN
- Operationeel
- Callcenter / Guest Relations / Receptie / Reserveringen
Are you ready to take the next step in your Front Office career?
TRIBE Amsterdam City and Mercure Amsterdam North Station are looking for a Cluster Front Office Supervisor!
Mercure Amsterdam North Station is not just any hotel – it’s a boutique-style property with 110 rooms, welcoming guests from all over the world. Located in vibrant Amsterdam North, right next to Metro Station Noord, it’s the ideal base for travelers eager to explore the city in style. At Mercure, we believe in genuine hospitality: no rushed check-ins behind a desk. Instead, we take the time to sit down with our guests, listen, and create a truly personal and memorable experience.
TRIBE Amsterdam City does things differently. Forget the traditional front desk – here, our dynamic Social Hub Area is where we welcome, assist, and connect with our guests. With 194 stylish rooms and a strong focus on design and creativity, TRIBE offers more than just a stay: it’s a place to meet, work, relax, and feel inspired. Our mission is to create unique guest experiences and provide an inspiring space for both travelers and locals.
What will you do?
As a Front Office Supervisor, you are the Manager on Duty – the true spider in the web. You make sure everything runs smoothly and up to standard. And not just any standard: both TRIBE and Mercure are 4-star hotels, each proudly carrying an average guest review score of 9.1 across all platforms.
In practice, this means:
Connecting with our guests and delivering extraordinary service
Improving procedures to make daily work more efficient
Handling and solving guest complaints with care
Training, coaching, and motivating the team
Leading by example while keeping a positive mindset
You’ll be right where the magic happens: on the floor, in the middle of the operation. With around 15 FrontOffice Heartists, you’ll ensure the department thrives every day
Who are you?
A natural motivator with an open character and strong social skills
Someone who loves working with people and building team spirit
Guest-oriented, detail-minded, and proactive
Confident in handling complaints and ensuring proper follow-up
Accurate in processing administrative tasks
Ready to step in as the right hand of the Front Office Manager, taking charge in their absence
Your day is complete when guests leave with a big smile and say: “I’ll be back!”
You are the perfect match if…
We are looking for someone who brings both experience and personality to the table. You recognize yourself in the following:
Previous experience as a Front Office Supervisor or Senior Receptionist in a 4- or 5-star hotel
A true go-getter who always thinks in solutions
Stress-resistant, enthusiastic, ambitious, and above all: a social team player
Strong coaching skills – you enjoy developing others
Naturally guest service minded with a passion for hospitality
Creative, and eager to share your ideas with both guests and colleagues
Excellent communication and leadership skills
Driven, proactive, and detail-oriented
Flexible to work day and evening shifts during weekdays and weekends (no 9-to-5 mindset)
Able to inspire the team and keep the smile, even during busy moments
Fluent in English, both spoken and written
What’s in it for you?
Working at an Accor hotel means joining a worldwide network full of opportunities for growth, training, and international career development. You will also benefit from:
Attractive staff rates and discounts worldwide through the ALL Heartist program
A dynamic, international, and creative work environment
Plenty of room for your ideas and initiatives – we love innovation
Being part of two exciting hotels with passionate and motivated colleagues
The chance to grow further within Accor, one of the world’s leading hospitality groups
Does this sound like your next adventure? Don’t wait – apply now. We can’t wait to meet you!
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Front Office Supervisor (Fulltime)
- Mercure Hotel Amsterdam North Station Amsterdam
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