Groups, Meetings & Events Manager - Amsterdam

Amsterdam Marriott Hotel Amsterdam

• € 3.000 - 3.600 per maand
• Fulltime
• MBO
• 2 - 5 jaar ervaring
• Taal: EN
• Leidinggevend
• Management / Reserveringen / Sales

1. Solliciteren
2. Opslaan
3. Delen

We are currently recruiting for a passionate and enthusiastic colleague! Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply! 

What are your responsibilities?

We are looking for an enthusiastic and service minded Groups, Meetings and Events Manager. You will lead the Group, Meetings and Events team. You communicate with the guests and your colleagues from different departments to ensure the guest’s needs are met. You will work close together with our Event Planning and our Sales department. 

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service 

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

What makes you the perfect fit?

You take initiative and feel responsible for what you do. You have relevant experience in Events and are a reliable colleague. You are flexible and do not mind working different shifts and you speak Dutch and/or English. To be eligible for this position you:

• Have a Bachelor’s Degree in Marketing, Leisure or Hospitality; 
• Have at least 2-3 years’ experience in a similar position in hospitality;
• Are allowed to work in the Netherlands;
• Demonstrate strong leadership skills; 
• Like to create a personal connection with our guests;
• Go the extra mile for our guests, but also for your colleagues;
• Are fluent in English, Dutch is a pre. Other languages are a plus.

What do you get in return?

The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

• A professional environment to work in;
• Personal coaching & training to support you in your day-to-day job;
• Career possibilities within Marriott International;
• Special discounted rates for 8500+ Marriott hotels worldwide for you, your family and friends;
• A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

For more information about the Amsterdam Marriott Hotel please have a look on our website; www.amsterdammarriott.com.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.