Front Office Manager - Aalsmeer

The Renaissance Amsterdam Schiphol Airport Hotel, located at the border of Aalsmeer and Schiphol, provides a unique mix of modern style and characteristics from the Amsterdam Bos.

Our corporate culture follows a flat hierarchy as we aim for communication and collaboration between all colleagues. Furthermore, we want to encourage our employees to share new ideas and be involved. 

At Renaissance Amsterdam Schiphol Airport we believe that satisfied employees can perform great customer service, therefore, we provide a working environment that stimulates motivation, creativity, innovation and originality. Renaissance addresses the discoverer in all of us who like to add new tastes, sights and experiences to their own story. 

FRONT OFFICE MANAGER

As Front Office Manager you will create a warm welcome to your guests and team members providing an organized and nice atmosphere. This will involve keeping a high standard of service and commitment to your team. You will do everything you can to ensure your guests have the most enjoyable stay with us. You communicate clearly, with firm leadership skills. You have the ability to multitask, prioritize and manage time and perform under pressure, while you are continuously highly motivated.

Your day will consist of:

• Manage and train the Front Office team by coordinating the activities of the front desk, duty management, guest services, and telephone areas
• Prepare monthly reports and budget for Front Office department
• Plan, develop and implement departmental goals
• Co-ordinate and evaluate the department’s financial performance
• Create an exciting and motivating work environment with strong commitment within the team
• Develop your team members in preparation for a next step or development of their personal skills
• Arrange staff scheduling and payroll administration (e.g. approving working hours)
• Monitor team performance to ensure consistent compliance on all Brand Standards
• Ensure the front desk provides a professional and friendly service for guests
• Monitor and handle guest complaints, and create pro-active planning to increase guest satisfaction scores
• Show analytical skills in checking reservations and pre-blocking rooms to ensures that all guest expectations are exceeded upon arrival, this in cooperation with our Reservations Team
• Manage financial transactions perfectly
• Indication of improvement opportunities in the operational processes and administrative processing systems based on changing performance, information needs of management, etc.;
• Assessing trends in revenue/purchase and/or payment behavior/conditions per customer/supplier, making proposals with regard to (adjustment) payment conditions, concluded with termination/proposals to the relevant department/company;

In short: 

We want someone who loves to lead and guide a team by working together with all team members. You have an eye for detail and are the most hospitable person ever met. We are looking for a Front Office Manager who can work independently but makes sure their team is breathing team spirit!