Duty Manager - Amsterdam

Novotel Amsterdam City

We are Novotel Amsterdam City, one of the largest 4-star hotels in the Netherlands. As a strong brand, we are part of the international organization Accor. Novotel Amsterdam City has 610 rooms, approximately 1,300 m2 of meeting space, and various F&B outlets. Daily, we accommodate an average of 500+ guests and provide them with the best service they could wish for.

We have an exciting opportunity for a Duty Manager to join our team. Are you ready to take the next step in learning all aspects of hotel operations? Do you aspire to become an Operations Manager or Hotel Manager but feel you’re not quite there yet? If you’re open to a new challenge, the Duty Manager role could be the perfect fit for you.

Your day as a Duty Manager

In this role, you ensure that guests have a fantastic experience in our hotel during either the morning (07:00 - 15:00) or evening (15:00-23:00) shift. You move confidently through the hotel, switching effortlessly between guest contact, operational oversight, and problem‑solving. You create memorable experiences, elevate service standards, and keep the operation running smoothly. 

What you'll be doing:

• You analyze guest reviews and ensure that each one receives a response;
• You see every complaint and issue as an opportunity to improve our service;
• You make sure our ALL members feel at home in our hotel;
• You engage with department heads and help them improve work processes;
• You also take responsibility by conducting safety rounds and taking charge during crisis situations.